Let us look at how you can integrate Google Forms with Jira and automatically create Jira issue tickets from Google Form responses.
This automation requires a one-time setup, for which we will use Pabbly Connect.
We will first link Google Forms with Pabbly Connect to capture the form responses, then link Pabbly Connect with Jira and create issues using the captured responses.
Steps to Automatically Create Jira Issues from Google Forms Responses
1. Sign In / Sign Up to Pabbly Connect and Create a Workflow
2. Establish a Connection between Google Forms and Pabbly Connect
3. Setup Jira as the Action App to Create Tickets
Step 1:- Sign In / Sign Up to Pabbly Connect and Create a Workflow
A. Sign In / Sign Up
To begin this process, visit Pabbly Connect and create your account by clicking on the ‘Sign Up Free’ button. You can also click on Sign In if you already have an account.
Click on the Pabbly Connect ‘Access Now’ button
B. Create Workflow
To create a new workflow, click the ‘Create Workflow’ button.
Name your workflow, and click on ‘Create’.
Step 2:- Establish a Connection between Google Forms and Pabbly Connect
We will now look at the steps through which we will establish a link between Google Forms and Pabbly Connect. This will help us to fetch the data from Google Forms responses.
A. Trigger App
Trigger allows us to choose the application that will receive the data for Pabbly Connect. In our case, it would be Google Forms.
Choose ‘Google Forms’ as the Trigger App and select ‘New Response Received’ as a Trigger Event.
B. Webhook URL
A new Webhook URL will get generated. You will use this Webhook URL to create a connection with your Google Forms account. Copy the Webhook URL.
As soon as you Copy the Webhook URL, Pabbly Connect will start looking to capture data from Google Forms, as indicated by the rotating Waiting For Webhook Response button.
C. Connect Google Forms Account
To connect with your Google Forms account, go to the Google Form whose response you want to capture and make a dummy submission.
Then click on the 3 dots and ‘Select response destination’.
Select ‘Create a new spreadsheet’ and click on ‘Create’.
Click the green ‘Google Sheets’ icon, and you will be redirected to a new spreadsheet, where your response will also be visible. This sheet will record all your Google Forms responses and act as a repository through which Pabbly Connect will capture the data.
Click on Extensions > Add-ons > Get add-ons, and search for ‘Pabbly Connect Webhook’.
Install the Pabbly Connect Webhook extension.
After installing the add-on, again click on Extension > Pabbly Connect Webhooks > Initial Setup.
Paste the Webhook URL that we copied earlier, and in the Trigger Column, mention the name of the last column in which the data is available, and click on ‘Send Test’.
Now that the data is sent successfully – click on ‘Submit’.
Now, click on Extension > Pabbly Connect Webhooks > ‘Send On Event’ – This will ensure that your Google Forms responses will automatically be captured by Pabbly Connect.
Switch back to Pabbly Connect, expand Response Received, and the data you entered must be visible, thus confirming our established connection.
We have established a link between Google Forms and Pabbly Connect. Pabbly Connect will now automatically capture the responses upon each form submission.
Step 3:- Setup Jira as the Action App to Create Tickets
Action allows us to choose the application that will get executed by the workflow trigger.
We essentially want to use the captured Google Forms responses to create issue tickets in Jira. Thus, Jira Software will be our Action App.
A. Action App
Choose ‘Jira Software’ as the Action App, select ‘Create Issue’ as an Action Event, and click on ‘Connect’.
B. Add New Connection
To connect with your Jira account, select ‘Add New Connection’, and click on ‘Connect With Jira Software’.
Select the Base URL, Project, and Issue Type.
C. Map Necessary Fields
Now that you have connected your Jira account, all you need is to map the necessary details from the steps above. Mapping ensures our data remains dynamic and changes as per the received responses.
Map the Summary from the step above.
Similarly, map the other fields, leaving the unnecessary ones empty.
Go to your Jira profile, copy the Member ID from the URL, paste it into its given field, and click on ‘Save & Send Test Request’.
The moment you click on Save & Send Test Request, an issue ticket will be created in your Jira Software.
Our automation is complete. We have successfully integrated Google Forms with Jira. Each time a new user responds to your Google Forms, an issue ticket will automatically be created using the respondent’s details.
You can copy this entire workflow by clicking this link.
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